On this page, you will discover how we ship products, deal with returns and secure your private information. If you should have any questions, please feel free to contact us.

Shipping Terms

Brant Basics online catalogue is by far the most convenient and simple way for you to order your office supplies. We do not have a minimum order amount, so please feel free to shop and buy anything you need. We do, however, charge a $10.00 shipping and handling fee on all orders less than $50.00. We accept VISA, MasterCard and American Express.

Delivery Areas

Coast to Coast, With Local Service

Brant Basics provides unmatched delivery capabilities from coast to coast in Canada. And … We have several locations that facilitate the delivery of business supplies directly to your door, as well as completing your on-site furniture installation project.

Important Note
Limitation of Liability: Neither party shall be liable for any consequential, incidental, indirect, special, or exemplary damages arising out of or in connection with the sale, delivery, use, or performance of a product. In no event shall Brant Basics be liable (whether in contract, tort, or otherwise) for damages arising out of or relating to (i) a breach of any warranty or (ii) the sale, delivery, installation, use, or performance of a product, that exceed the purchase price of that product.

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Returns Policy

Brant Basics believes in supplying our customers with only the best products. However, we do realize that problems can occur, and mistakes do happen.
If you need to return a product, please follow the guidelines listed below.

All returned merchandise must be in saleable condition in its original carton with all packaging intact, unmarked and in new condition. This includes the Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
All returned merchandise must be accompanied by a completed and signed Return Request Authorization Form.
All merchandise must be returned within 30 days of the invoice date except for technology and electronic products, which must be returned within 21 days of invoice date.
Defective merchandise must be reported within 5 business days of the invoice date.
Shortages must be reported within 48 hours of the invoice date.
Damaged merchandise should be refused.
Concealed damaged merchandise should be reported immediately.

What can and cannot be returned

Office Supplies

Unopened, unused office supplies may be exchanged or returned for a full refund within 30 days of receipt.

Consumable Products

Consumable food and beverage items are not returnable due to health and safety concerns.

Chemical and Cleaning Products

For health and safety reasons, these products can only be returned if the packaging is unopened and unused. Open containers of hazardous products (damaged) cannot be returned. For the safety of our drivers, spilled liquid, broken containers, or damaged hazardous materials will not be picked up.

Ink and Toner

Ink and toner items that have been opened or used in any way are non-returnable. Unopened, unused items may be exchanged or returned for a full refund within 30 days of the invoice date. Defective/Damaged ink and toner may be exchanged only within 30 days of the invoice date. After 30 days, please contact the customer service team at (705) 748-2291 for further instructions regarding returns.

Headsets

Headphones, headsets, and earbuds are not returnable due to sanitary reasons.

Technology & Electronic Products

Technology and Consumer Electronic products (including but not limited to computers, laptops, tablets, eReaders etc.) that are unopened and unused may be exchanged or returned for a full refund within 21 days of the invoice date. Defective/Damaged Technology items may be exchanged only within 21 days of the invoice date. Returned items must be complete and include all components in their original packaging. After 21 days, please contact the customer service team at (705) 748-2291 for further instructions regarding returns.

Furniture

All Furniture orders that have been placed are non-cancellable and/or non-returnable except in case of error by Brant Basics. For damages incurred during delivery or installation, please contact info@brantbasics.com or (705) 748-2291 within 24 hours to report the damage. A picture of the damage and the order number are required. Brant Basics will arrange a replacement of the exact original product. After 24 hours of receipt of the goods, we will be unable to offer a refund or replacement. If the product does not fit into your home, it will be classed as a cancelled order, and costs will apply. If the product subsequently develops a fault within the warranty time frame, please contact the customer services team on (705) 748-2291, who will liaise with the supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.

PPE

In light of the COVID-19 pandemic, Brant Basics will not be accepting returns of any personal protective equipment (including but not limited to hand sanitizer, disinfectant wipes, facial tissue, toilet paper, paper towels and associated dispensers) until further notice. We have seen some customers purchase more than 'normal' volumes of certain products (i.e. toilet tissue, hand sanitizers, paper/hand towel, cleaning products). Like other major retailers around Canada, we will not refund items that are deemed to have been purchased in this manner based on a change of mind after they have been shipped.

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